Paypal & File Issues Info!


Hello!

*UPDATE*

Paypal seems to be working as an option again!

--------------------------------------------

Thank you so much to all the people who have gotten, or want to get, the Step 3 DLC already. It's wonderful to see so many people here to support the launch right away. Sadly, there seems to be quite an issue of Paypal not being an acceptable option to get the DLC right now. Unfortunately, I think this is a problem between Itch and Paypal. I can't find a way  for us to control Paypal payments for our account. But I did send a customer support message and we'll see what they say!


And some people have bumped into an error report. We've released a patch for all versions now. If you download the current version of the base file and DLCs it should be fine. We patched that out.  Though, try not to load a save file right before the error happened. In that case it may pop up again. But if you select the Moment from the Moment select screen there won't be errors in them from now on.

Files

Our Life (PC) [1.3] 579 MB
Apr 16, 2021
Our Life (Mac) [1.3] 561 MB
Apr 16, 2021

Get ​Our Life: Beginnings & Always

Comments

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So I seemed to have run into a bit of an issue with the game. I started a fresh run with all the DLC (that worked prior) and just recently clicked on the transition bit to move onto step 2. However, I get through a little bit and then it cuts to the main menu. I've tried reinstalling it, uninstalling and removing DLC and puttin them back in, and all that. Nothing seems to work

I think this happens if old data stored on your computer is conflicting with the new content. Making different choices or deleting the game's stored persistent data would likely fix it (though, that'd cause you to lose your progress). Let me know if you're still having issues!

(+1)

Sorry if this is the problem you fixed.

I downloaded the Step 3 DLC around half an hour ago and put it in the 'game' folder, but when I open the game, you can't even see the DLC events for Step 3. Do I have to re-download something? And if I re-download the game, do I lose my save files? Sorry for asking too many questions, I am just confused. 

You do need to redownload the base game to the current version. Just adding the DLC to an older version won't work, I'm afraid. But you will keep your save files!

I see! Thank you very much :)

(1 edit)

```

I'm sorry, but an uncaught exception occurred.

While loading <'Image' u'images/backgrounds/cr2_d_b.jpg'>:

Exception: Could not load image u'images/backgrounds/cr2_d_b.jpg': error('JPEG loading error',)

-- Full Traceback ------------------------------------------------------------

Full traceback:

  File "prologue.rpyc", line 2566, in script call

  File "s1_shopping.rpyc", line 1483, in script call

  File "s1_grownup.rpyc", line 1842, in script call

  File "s1_long_day.rpyc", line 1469, in script call

  File "s1_sandcastle.rpyc", line 1586, in script call

  File "s1_firefiles.rpyc", line 1623, in script call

  File "DLC_Step_1/s1_library.rpyc", line 2506, in script call

  File "DLC_Step_1/s1_sleepover.rpyc", line 2681, in script call

  File "DLC_Step_1/s1_ghost.rpyc", line 2422, in script call

  File "DLC_Step_1/s1_runaway.rpyc", line 2825, in script call

  File "s2_intro2.rpyc", line 2725, in script call

  File "hangman_step2.rpyc", line 151, in script call

  File "hangman_step2.rpyc", line 115, in script call

  File "hangman_step2.rpyc", line 63, in script call

  File "hangman_step2.rpyc", line 39, in script call

  File "hangman_step2.rpyc", line 132, in script call

  File "hangman_step2.rpyc", line 173, in script call

  File "hangman_step2.rpyc", line 144, in script call

  File "hangman_step2.rpyc", line 51, in script call

  File "s2_growing.rpyc", line 2495, in script call

  File "s2_wave2.rpyc", line 2429, in script call

  File "s2_family.rpyc", line 3740, in script call

  File "s2_dinner.rpyc", line 4048, in script call

  File "DLC_Step_2/s2_summerwork.rpyc", line 3055, in script call

  File "DLC_Step_2/s2_birthday.rpyc", line 3225, in script call

  File "DLC_Step_2/s2_mall.rpyc", line 3700, in script call

  File "DLC_Step_2/s2_escapade.rpyc", line 3642, in script call

  File "DLC_Step_2/s2_soiree3.rpyc", line 2638, in script call

  File "s3_intro3b.rpyc", line 1221, in script call

  File "s3_hang2.rpyc", line 2857, in script call

  File "s3_drive2.rpyc", line 2196, in script call

  File "s3_errands.rpyc", line 5230, in script call

  File "s3_talks2.rpyc", line 1865, in script call

  File "s3_charity2.rpyc", line 3813, in script call

  File "DLC_Step_3/s3_reflection1.rpyc", line 236, in script

  File "D:\Program Files\renpy-7.3.5-sdk\renpy\ast.py", line 1389, in execute

  File "D:\Program Files\renpy-7.3.5-sdk\renpy\exports.py", line 1601, in with_statement

  File "renpy/display/core.py", line 2251, in do_with

  File "renpy/display/core.py", line 2702, in interact

  File "renpy/display/core.py", line 3194, in interact_core

  File "renpy/display/core.py", line 2094, in draw_screen

  File "renpy/display/render.pyx", line 490, in renpy.display.render.render_screen (gen/renpy.display.render.c:6805)

  File "renpy/display/render.pyx", line 259, in renpy.display.render.render (gen/renpy.display.render.c:3520)

  File "D:\Program Files\renpy-7.3.5-sdk\renpy\display\layout.py", line 728, in render

  File "renpy/display/render.pyx", line 166, in renpy.display.render.render (gen/renpy.display.render.c:4075)

  File "renpy/display/render.pyx", line 259, in renpy.display.render.render (gen/renpy.display.render.c:3520)

  File "renpy/display/transition.py", line 361, in render

  File "renpy/display/render.pyx", line 166, in renpy.display.render.render (gen/renpy.display.render.c:4075)

  File "renpy/display/render.pyx", line 259, in renpy.display.render.render (gen/renpy.display.render.c:3520)

  File "D:\Program Files\renpy-7.3.5-sdk\renpy\display\layout.py", line 728, in render

  File "renpy/display/render.pyx", line 166, in renpy.display.render.render (gen/renpy.display.render.c:4075)

  File "renpy/display/render.pyx", line 259, in renpy.display.render.render (gen/renpy.display.render.c:3520)

  File "D:\Program Files\renpy-7.3.5-sdk\renpy\display\layout.py", line 728, in render

  File "renpy/display/render.pyx", line 166, in renpy.display.render.render (gen/renpy.display.render.c:4075)

  File "renpy/display/render.pyx", line 259, in renpy.display.render.render (gen/renpy.display.render.c:3520)

  File "accelerator.pyx", line 110, in renpy.display.accelerator.transform_render

  File "renpy/display/render.pyx", line 259, in renpy.display.render.render (gen/renpy.display.render.c:3520)

  File "renpy/display/image.py", line 500, in render

  File "renpy/display/image.py", line 306, in wrap_render

  File "renpy/display/render.pyx", line 166, in renpy.display.render.render (gen/renpy.display.render.c:4075)

  File "renpy/display/render.pyx", line 259, in renpy.display.render.render (gen/renpy.display.render.c:3520)

  File "renpy/display/im.py", line 583, in render

  File "renpy/display/im.py", line 266, in get

  File "renpy/display/im.py", line 628, in load

  File "renpy/display/pgrender.py", line 162, in load_image

Exception: Could not load image u'images/backgrounds/cr2_d_b.jpg': error('JPEG loading error',)

```

Is this perhaps the error you have mentioned? This is on android btw. 

(+1)

The Android update isn't out yet, but that will be fixed once we do release it ^^